Question 1

What is TheGreenKey?

Accepted Answer

TheGreenKey is a behavioral tenant and buyer screening platform for landlords, property managers, and mortgage lenders. Instead of pulling credit, we run applicants through a 20-question adaptive AI interview that produces a Behavioral Reliability Index (BRI) — a measure of integrity and consistency, not identity.

Question 2

Who is TheGreenKey for?

Accepted Answer

Landlords, property managers, real-estate investors, and mortgage lenders who want a faster, fairer, lower-friction way to qualify applicants without collecting Social Security numbers or running hard credit pulls.

Question 3

How is this different from a credit check?

Accepted Answer

A credit check measures past financial behavior tied to identity. The BRI measures behavioral signals — consistency, deception markers, and judgment patterns — without requiring SSN, full DOB, or any data that exposes you to identity-fraud liability.

Question 4

What is the Behavioral Reliability Index (BRI)?

Accepted Answer

The BRI is a composite score derived from how an applicant answers the adaptive interview: response triangulation, deception flags, and confidence scoring. It surfaces patterns that traditional checks miss.

Question 5

Do you collect Social Security numbers or pull credit?

Accepted Answer

No. We never request SSNs and we do not perform credit pulls. The product is intentionally designed to avoid handling personally identifiable financial credentials (PIIs).

Question 6

Is the screening fair-housing compliant?

Accepted Answer

Yes. The interview is identical for every applicant, evaluates behavioral consistency, and never asks about protected-class attributes. You receive a recommendation and the underlying response data — final decisions remain yours.

Question 7

How long does an applicant assessment take?

Accepted Answer

Most applicants complete the 20-question adaptive interview in 8 to 14 minutes. They can pause and resume.

Question 8

How do I invite an applicant?

Accepted Answer

From your dashboard, click Invite, enter the applicant's name and email, and we send them a secure link. You're notified when they finish and can view results immediately.

Question 9

Can I screen mortgage applicants too, not just renters?

Accepted Answer

Yes. The product supports both rental applicants and mortgage/buyer applicants. Lenders use the BRI alongside (not instead of) their own underwriting.

Question 10

How does the 14-day free trial work?

Accepted Answer

The 14-day Gold-tier trial gives you full access to invites, assessments, and reports. A payment method is required to start, but you are not charged until day 15. Cancel anytime before then for $0.

Question 11

What's included in the trial?

Accepted Answer

Up to the Gold-tier monthly invite allotment, the full assessment engine, applicant reports, retrieval credits, and dashboard analytics — same as a paying Gold customer.

Question 12

How do the pricing tiers work?

Accepted Answer

Bronze, Silver, Gold, and Platinum scale by monthly invite volume and included retrieval credits. You can upgrade or downgrade at any time from your billing settings.

Question 13

What happens if I exceed my monthly invite cap?

Accepted Answer

Overage invites are billed at a flat per-invite rate at the end of the billing period. You'll see overages on your billing dashboard before they invoice.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. Subscriptions are month-to-month. Cancel from billing settings — your account remains active until the end of the current period, then downgrades automatically.

Question 15

Do you offer refunds?

Accepted Answer

Subscription fees are non-refundable once a billing period starts, but you can cancel future renewals at any time. Per-action fees (overages, retrieval credits) are non-refundable once the action completes.

Question 16

What if I was charged after canceling?

Accepted Answer

If you were charged after submitting a valid cancellation, contact support within 30 days with your account email and we'll review and reverse erroneous charges.

Question 17

Are there any exceptions to the refund policy?

Accepted Answer

Yes — if a technical failure on our side prevented you from using a paid feature (e.g., assessment did not deliver to the applicant), we will refund or credit that specific transaction.

Question 18

How do I request a refund?

Accepted Answer

Email support from the address on your account with the transaction date and reason. We respond within two business days.

Question 19

What data do you collect about applicants?

Accepted Answer

Name, email, phone (optional), and the responses they give during the assessment. We do not collect SSNs, dates of birth, financial accounts, or government IDs.

Question 20

How long is applicant data retained?

Accepted Answer

Applicant assessment data is retained for the active life of your account plus a short post-cancellation grace window, after which it is purged. You can delete an applicant record from your dashboard at any time.

Question 21

Do you sell or share applicant data?

Accepted Answer

No. Applicant data is never sold, rented, or shared with third parties for marketing. It is used only to deliver the screening you requested.

Question 22

Is the platform secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, access is gated by authenticated sessions and row-level security, and admin actions are logged in an audit trail.

Question 23

Where is data stored?

Accepted Answer

Data is hosted on enterprise cloud infrastructure in secure US regions, with role-based access controls and continuous backups.

Question 24

Can applicants request their data?

Accepted Answer

Yes. Applicants can email us to request a copy of, or deletion of, their assessment data. We honor verified requests within 30 days.

Question 25

Who owns TheGreenKey?

Accepted Answer

TheGreenKey is a product of Jeckl Development Concepts LLC, a Texas limited liability company.

Question 26

Am I allowed to use the BRI as the only basis for an applicant decision?

Accepted Answer

No — and you should not. The BRI is a decision-support tool. You remain responsible for compliance with fair-housing law, lending regulations, and your own underwriting standards.

Question 27

Can applicants dispute results?

Accepted Answer

Applicants can request review of their assessment. We provide them with the response transcript on request. Disputes about specific scoring methodology are reviewed by our team.

Question 28

What if an applicant doesn't complete the assessment?

Accepted Answer

The link stays active for 30 days. You can send reminders from your dashboard. Incomplete assessments don't count against your invite cap.

Question 29

What are the acceptable-use restrictions?

Accepted Answer

You may not use the platform to harass applicants, screen for protected characteristics, share invite links publicly, or attempt to scrape or reverse-engineer the assessment engine. Misuse can result in immediate account termination.

Question 30

How do I get support?

Accepted Answer

Email support from the address on your account or use the contact form on the site. Priority support is included on Gold and Platinum tiers; standard tiers receive responses within two business days.

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